Shipping policy URL
Welcome to the Shipping Policy of Next Level Electronics India Private Limited ("we", "us", or "our"). This policy outlines the terms and conditions for the shipping and delivery of products purchased from our website.
1. Shipping Locations
We currently ship across India. At this moment, we do not offer international shipping. Delivery options and timescales may vary depending on your location.
2. Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are as follows:
- Standard Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Please note: Delivery times may vary due to external factors such as weather conditions, logistical challenges, or remote locations.
4. Order Tracking
Once your order is shipped, you will receive an email notification containing the tracking number and a link to track your shipment. If you do not receive a tracking number within 48 hours, please contact our support team.
5. Shipping Delays
Occasionally, there may be delays due to high order volumes or unforeseen circumstances. We strive to communicate any delays and provide updated delivery timelines.
6. Incorrect Shipping Information
Please ensure that all shipping information provided is accurate. We are not responsible for deliveries made to incorrect addresses. If you need to update your shipping address, contact our support team within 24 hours of placing your order.
7. Damaged, Lost, or Missing Packages
If you receive a damaged item or your package is lost in transit, please reach out to us within 7 days of the expected delivery date. We will investigate and, where applicable, arrange for a replacement or refund.