Refund Policy

Refund Policy for Next Level Electronics India Private Limited

At Next Level Electronics India Private Limited, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy outlined below:

1. Eligibility for Refunds:

• Products must be returned within 7 days of the purchase date.
• To be eligible for a refund, the product must be unused, in the original packaging, and in the same condition as you received it.
• Proof of purchase is required to process any refunds (invoice or receipt).

2. Non-Refundable Items:

• Items that have been damaged due to misuse or mishandling.
• Products that are not in their original condition, or have missing parts.
• Sale items and gift cards are non-refundable.

3. Refund Process:

• Once we receive the returned item, it will be inspected for eligibility.
• If the return is approved, a refund will be initiated to your original method of payment.
• Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider's processing time.

4. Return Shipping Costs:

• Customers are responsible for paying the return shipping costs unless the product is defective or damaged upon delivery.

5. Exchanges:

• If you received a defective or damaged product, we will replace the item without any additional charges. Please contact us within 7 days of receiving your item to initiate an exchange.